Meet Rekart AI: The Industry’s First Conversational WhatsApp Bot for Delivery Businesses
Your customers don’t want to fill in forms or download apps. They just want to chat — to order, to pause an subscription, check a delivery, or make a payment. Rekart just redefined how subscription-based delivery businesses talk to their customers — with an AI-powered WhatsApp chatbot that manages orders, payments, and support, naturally and instantly. It’s the industry’s first AI-powered WhatsApp bot built specifically for subscription-based delivery businesses — fully integrated with the Rekart platform
Choice of Leading Brands
Every missed message costs you a loyal customer
For milk, grocery, bottled water and Tiffin delivery businesses, customer interaction is messy — late replies, missed renewals, manual confirmations, and endless app links. Your customers want to talk — not tap through menus. Rekart AI solves this gap with natural, 24/7 conversational experiences directly on WhatsApp.
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Manual dependency on pause/resume/change requests
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Lost renewals due to low wallet balance
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Limited app adoption among non-tech-savvy customers
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High cost of customer support teams
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Poor response times and communication gaps
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Out of office hour messages
Your business, now available on WhatsApp — powered by Rekart AI.
Rekart AI transforms your delivery management software into a conversational assistant. Customers can subscribe, modify, pause, pay, or report issues — just by chatting. It connects directly with your business data — customers, subscriptions, payments, and delivery records — to provide instant, personalized responses on WhatsApp.
And because it is built directly on top of Rekart, all your data, workflows, and rules stay consistent. Customers can
- Subscribe to a new plan
- Pause or modify deliveries
- Check wallet balance
- Make payments
- Raise support requests
Features: Conversations That Get Work Done
Rekart AI simplifies customer interactions with automated solutions for subscription management, payments, support, and multilingual support. Provide seamless, efficient service to your customers through easy-to-use chat interfaces.
Subscription Management
Let customers pause, resume, or modify their plans without calling support.
The bot understands natural instructions like “Skip my milk for 3 days” or “Add one extra meal for tomorrow.”
Orders & Payments
Customers can place orders or recharge wallet or renew plans directly through chat.
Rekart AI can check wallet balance, generate payment links, and confirm successful payments in seconds.
Support & Complaints
When issues arise, customers can report problems directly in chat. The bot auto-categorizes and routes them to your Rekart dashboard, reducing manual triage.
Multilingual and Error-Tolerant
Rekart AI understands English, Hindi, and regional variations — even mixed language or misspelled input. So your customers can talk naturally and still get precise responses.
Deeply Integrated with Your Rekart Dashboard
Unlike standalone bots, Rekart AI is built directly into the Rekart ecosystem.
Every conversation, payment, and action syncs in real time with your business dashboard — so your team stays in full control.
Watch Rekart's AI WhatsApp Chatbot in action!
Get a guided demo of Rekart’s WhatsApp chatbot and understand exactly how it fits into your existing operations.
🔸 Quick setup and onboarding support
🔸 Explore the WhatsApp chatbot's use-cases for your business
🔸 Get a walkthrough of real customer flows handled automatically by the bot.
Business Impact You Can Measure
For milk, grocery, bottled water and Tiffin delivery businesses, customer interaction is messy — late replies, missed renewals, manual confirmations, and endless app links.
Your customers want to talk — not tap through menus. Rekart AI solves this gap with natural, 24/7 conversational experiences directly on WhatsApp.
Reduce Support Load. Improve Retention. Deliver Better Experiences.
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Up to 85% reduction in manual customer support load
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50% faster wallet top-ups and renewals
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>90% accuracy in intent recognition
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3-second average response time
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Happier, more loyal customers who stay longer
Frequently Asked Questions
Customers can manage their entire relationship with your business directly on WhatsApp. This includes subscribing to products, pausing or resuming deliveries, modifying quantities or schedules, checking wallet balance, making payments, renewing subscriptions, raising complaints, and tracking delivery-related information — all through natural chat.
Yes. Customers can pause deliveries for a day, a date range, or indefinitely. They can also modify quantities temporarily or permanently. The bot confirms the change, validates dates, handles overlaps, and sends a confirmation once the update is successful.
Yes. Customers can check wallet balance, see outstanding dues, recharge wallets, renew subscriptions, and complete payments directly through secure payment links. Rekart AI supports all payment methods enabled on your Rekart dashboard (UPI, cards, bank transfer, Razorpay, Stripe, etc.).
Rekart AI automatically escalates the conversation to a human support agent when required. This includes scenarios such as repeated failed attempts, complex billing disputes, quality complaints that need investigation, technical issues, or when a customer explicitly requests human assistance. Escalation rules are configurable from the Rekart dashboard, ensuring the right balance between automation and human support.
Yes. Rekart AI understands English, Hindi, Hinglish, and common regional language variations. It is tolerant of spelling mistakes, informal phrasing, and mixed-language inputs, allowing customers to communicate naturally.
No — it reduces manual workload, not human support. Rekart AI handles repetitive, predictable tasks so your team can focus on exceptions, escalations, and relationship management.
More Questions? Contact Us!
Sign up for an interactive walkthrough and experience how this brand-new AI upgrade does the heavy lifting for you so you can focus on growing your business.