Do customers need to install anything to order?

No, they can order entirely over WhatsApp using the channel already on their phone. The app is optional.

What can the AI agent actually do?

It understands plain-language requests, pause, skip, add an item, renew, check payments, asks for any missing details, confirms, then makes the change.

Can customers pay inside the chat?

Yes, a payment link with the itemised total goes into the thread, and the order is confirmed automatically once payment is received.

Which payment methods work in chat?

Credit and debit cards, UPI, netbanking and bank transfer via Razorpay, plus cash on delivery.

What makes Rekart Agentic Commerce different from a regular WhatsApp chatbot?

A chatbot follows scripted flows you have to draw in advance. Rekart Agentic Commerce is an AI agent, it understands what your customer wants from plain language, asks for anything missing, confirms, and takes real actions on your live platform. No pre-drawn decision trees, no keyword matching, no dead-ends.

Platform overview

02Agentic Commerce

An order is one WhatsApp message away.

Your AI agent handles orders, subscriptions, payments and questions on WhatsApp, the channel your customers already use every day.

Book a demo See the features

What this module does

Meet customers where they already are: their messages.

Rekart Agentic Commerce, your AI agent on WhatsApp, turns WhatsApp and chat into a full ordering and communication channel. Customers place orders, pause a delivery or ask a question in a message, while confirmations, reminders and delivery updates go out automatically. Every conversation is captured against the customer record, so the team always has context.

AI agent

that acts, not just answers

24/7

never off duty

1 thread

per customer, forever

WHATSAPP COMMERCE

WhatsApp Commerce

Customers say “hi” and get a menu, place an order, recharge the wallet, view or modify a subscription, renew, check payments or reach support.

Guided menu with catalog ordering

Wallet balance & subscription status in-thread

AI AGENT

AI Agent Conversations

The AI agent understands natural requests like pausing a subscription, asks for the missing details and confirms before it acts.

Understands intent from plain language

Asks for dates, confirms, then executes

ORDER MANAGEMENT

Order Management

Skip a day, add an extra litre or change quantity in chat, the AI agent restates the change and applies it to the right plan.

Skip, add-on & quantity changes in chat

Confirmed against the exact plan and date

PAYMENTS IN CHAT

Payments in Chat

Send a payment link in the thread with the full breakdown, then confirm the order the moment payment lands.

Itemised total with delivery & tax

Card, UPI, netbanking, bank transfer or COD

MARKETING BROADCASTS

Delivery Channel for Marketing Broadcasts

Rekart Marketing runs your campaigns; Rekart Agentic Commerce is the delivery channel that lands them on WhatsApp. Broadcasts, offers, reminders and win-back messages arrive in the conversation your customer already trusts, with the AI agent ready to handle their reply.

Marketing broadcasts land on WhatsApp through the agent

Replies to a broadcast become a real conversation, not a dead-end

Frequently asked

Agentic Commerce, answered.

See Agentic Commerce running on your own numbers.

Live in about a week, assisted migration included, one platform, six modules, one customer record.

Book a demo Explore the platform