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Rekart/Terms of Service

Terms of Service

Effective date: 24 August 2026

1. Acceptance of Terms

By accessing or using Rekart ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you have signed a separate Master Services Agreement with us, that agreement takes precedence to the extent of any conflict.

2. Description of Service

Rekart is a platform for recurring delivery businesses — dairy, tiffin, meal prep, water, flowers and D2C subscription brands. The Service includes:

  • Branded customer app and web store (Commerce)
  • AI agent on WhatsApp for customer self-service (Agentic Commerce)
  • Recurring subscriptions, billing, wallet and tax engine (Orders & Subscriptions)
  • Campaigns, referrals, coupons and trials (Marketing)
  • Subscriber CRM with lifecycle pipeline and support tickets (Customer 360)
  • Route planning, offline-first rider app, delivery proof and reverse logistics (Delivery Engine)

Rekart Grow (our growth services offering) is governed by a separate services agreement.

3. Account Registration

You are responsible for maintaining the security of your account credentials, for all activity that occurs under your account, and for notifying us at help@rekart.io of any unauthorised access.

4. Fees and Billing

  • Charges: Fees are as agreed in your proposal, order form or signed contract. All fees are exclusive of tax; 18% GST is additional in India.
  • Setup Fee: Payable 100% in advance and non-refundable.
  • Monthly Fees: Collected through e-mandate or direct debit. It is your responsibility to maintain sufficient funds on the payment due date.
  • Third-party costs: WhatsApp Business API, SMS gateway, payment gateway, Google Play and Apple App Store developer account fees, and any custom integrations, are separate and borne by you.
  • Overdue amounts: Simple interest of 10% per annum accrues on unpaid amounts from the due date. Service may be suspended if amounts remain overdue for more than 30 days.
  • Refunds: Monthly fees already paid are non-refundable, including for partial billing periods.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful, fraudulent or harmful purpose
  • Reverse-engineer, decompile, disassemble or attempt to derive the source code of the Service
  • Sub-license, resell, redistribute or commercially exploit the Service
  • Transmit malicious code or interfere with the Service's operation
  • Send communications to end-customers without obtaining the consents required by law
  • Use the Service to compete with or replicate Rekart

6. Data Ownership

  • Your Data: You retain full ownership of all data you input into Rekart (customer data, orders, catalog, configurations). We process it on your behalf to provide the Service.
  • Our Service: Rekart retains all rights to the platform, software, brand, documentation and underlying technology. Nothing in these Terms transfers our intellectual property to you.
  • Aggregate Data: We may generate and use anonymised, aggregated data for benchmarking, product improvement and reporting, in a form that does not identify you, your users or your customers.
  • Personal data: Our handling of personal data is described in our Privacy Policy.

7. Service Availability

We use commercially reasonable efforts to keep the Service available and operating properly. We do not warrant that the Service will be uninterrupted or entirely free from defects. We are not liable for downtime caused by force majeure events, internet or telecommunications failures, your systems, third-party services or scheduled maintenance carried out on reasonable notice. Specific uptime commitments apply where you have signed a separate Service Level Agreement.

8. Limitation of Liability

To the maximum extent permitted by law, Rekart shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, goodwill or business opportunities, arising from your use of the Service. Our total aggregate liability under these Terms will not exceed the total fees paid by you to Rekart in the 12 months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold Rekart harmless from any claims, damages or expenses arising from your use of the Service, your violation of these Terms, the data or content you transmit through the Service, or any claims by your end-customers relating to your business.

10. Termination

Either party may terminate on 30 days' written notice. Either party may terminate immediately for material breach or insolvency of the other party. On termination, your right to use the Service ends, you must pay all outstanding fees, and we will support the export of your data and hand over any Google Play and Apple App Store account credentials that belong to you. Data retention follows our Privacy Policy.

11. Modifications

We will make our best effort to update these Terms at the earliest to reflect changes in law, technology, business practices or user feedback. Material changes will be notified by email or through a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of India. The courts of Pune, Maharashtra, India have exclusive jurisdiction to adjudicate any dispute arising under or in connection with these Terms.

13. Contact

For questions about these Terms:

Abmiro Solutions Private Limited 7A, 701, Raichandani Galaxy, Baner Road, Near Croma Baner, Pune – 411045, Maharashtra, India Email: help@rekart.io