What we shipped, release by release.
A running log of the work across Commerce, Agentic Commerce, Subscriptions, Delivery Engine, Customer 360 and Marketing. No spin, just what changed and why it matters.
AI WhatsApp Assistant, now understanding what customers actually mean
Customers manage subscriptions, orders and payments over WhatsApp in plain language across six Indian languages. It reads intent, not keywords.
Ticketing, so no customer issue gets lost in a chat thread
Customers raise tickets from the app with photos, and your team works them from one queue with category, status and owner.
CRM brings leads, follow-ups and retention into one queue
New signups, referrals and trials land in one queue with an owner. Every follow-up is logged against the customer.
One-page checkout and a login that knows who you are
Buy Once went from three steps to one Review Cart page. Login and signup merged into a single screen.
Subscription management customers can actually navigate
Rebuilt around what people actually do: pause for a holiday, check status, renew. Each card shows the next sensible action.
A faster admin panel and a Delivery Overview that loads instantly
Delivery Overview opens straight into its summaries, and the heavy delivery sheet loads only when you ask for it.
Dart Inbox joins Wati and Interakt for WhatsApp
A third WhatsApp provider, added because messaging costs add up at delivery volumes. Same flows, lower cost per message.
Billing details in one place, and bills you can regenerate yourself
Billing details live in one tab, and backdated entries can be edited with the bill regenerated without contacting support.
Wallet recharge coupons can now reward a product
A recharge coupon can now reward a free product instead of cashback, ordered automatically into the next slot.
Delivery instructions and numbers reach the people doing the delivery
Delivery notes captured at subscription creation flow into sheets, reports and the rider app, with numbers on bag labels.
New home screen widgets for the customer app
The app home page is now configurable: announcement drawers, banners, a product slider and a delivery calendar.
Trial plans, product galleries and clearer product detail
Customers can start on a trial instead of a full plan, browse several images per product and see the real volume.
The rebuilt Delivery Rider App went live
A complete rewrite built for bad networks and busy mornings. Proof at the door, QR payments, and fully offline.
Want these running in your operation?
See how the platform fits your delivery business, with assisted migration and a team that ships every month.